Live Chat: BETTER THAN PHONE AND EMAIL

Live Chat is all about human interaction with your website visitors and pointing them in the right direction. We help you increase your Marketing Return on Investment by generating more sales and providing customer support around the clock.

Reactive chat earned a 15% ROI whereas Proactive Chat has an impressive 105% ROI

24/7 White Label Live Chat Features

  • CHAT WINDOW CUSTOMIZATION

Modify the visual appearance, colour scheme, styling and features appearing on the chat window visible to visitors on your website.

  • PROACTIVE CHAT
Every time you have a website visitor, after a certain amount of time has lapsed the chat window automatically pops up and the visitor is proactively greeted.
  • 24/7 AVAILABILITY

Our chat agents are available round the clock as per your requirement. You can opt for our service 24/7 or only in your off-hours and use live chat for lead generation.

  • LEAD ALERTS
If a website visitor requires immediate assistance from your office, a customized lead alert can be sent via e-mail or SMS to a predefined list of employees in your organization.
  • MULTILINGUAL SUPPORT
Our software can easily support multiple languages. We currently offer English, Arabic, Spanish, French and German. More languages can be added as per your requirements.
  • SMART CHAT ROUTING
Smart routing system makes chat routing simple and efficient, based on your pre-defined metrics. You can direct specific chats to a pre-defined chat agent.
  • CRM/SOCIAL MEDIA INTEGRATION
Customer and revenue management is made possible with CRM integration, while social media integration allows agents to manage queries from social media visitors within our software.
  • VISITOR BEHAVIOUR TRACKING
In-depth details of the visitor currently engaged in a chat including chat history, previous visits, browsing history, behavior flow, active time, referring path and keywords searched.
  • MULTIPLE WEBSITE SUPPORT
If you have more than one company website, our software code can be integrated with all your websites. This is useful for companies which operate as a group of more than one company.
  • REPORTING
Detailed analytical reports that help you keep track of key performance indicators will be provided periodically so you stay on top of your business.
  • RE-ENGAGEMENT
Real-time insights allow our agents to personalize customer service experience in its entirety, enabling chat agents to provide information/services to the visitor based on their specific needs.
  • QC ASSISTANCE
In the event of a chat agent not having an immediate answer to a visitor’s query, they can instantly contact the Quality Control team to avoid any delays in response to the visitor.
  • APP INGAGED
Allow all apps in the iOS and Android platforms to support our live chat by having us install a small piece of code in your business app, so that your customers can seek real-time support.
  • GOOGLE ANALYTICS SUPPORT
Our software’s integration with Google Analytics helps you track your business’s performance in a more detailed manner.
  • HYBRID CHAT
Our hybrid model lets you combine both our Service and Software models for a seamless live chat experience, along with the benefits of additional services.
  • GET INVOLVED
Get Involve brings your sales team and Whitelabel Chat agents together as a virtual sales team, now updated with audio and video support for better sales.

24/7 LIVE CHAT FACTS

  • Most companies convert less than 1% of their website visitors into customers
  • People are now twice as likely to prefer live chat to regular phone calls
  • 77% people prefer making contact with a real person before buying anything online
  • Live Chat helps e-Commerce businesses convert more opportunities into sales

HEAR WHAT OTHERS ARE SAYING

ABOUT OUR LIVE CHAT AGENTS

"Within 60 Days We've Been Able To Double Our Online Leads..."

– Ryan Rendfrey

"We've Had A Lot Of Good Success That's Came Through The Chat Process..."

– Ron Martin

"The Live Chat Creates An Instant Personal Connection With Someone Coming Through Your Website..."

– Caroline Brown

"One Of The Best Things About Using The 24/7 Live Chat Is Converting More Of The Website Traffic Into Sales Leads..."

– Aleck Del Prado

GET STARTED TODAY AND START HELPING YOUR CLIENTS(AND YOU TOO) !